Privacy & Cookies

Postcode Plumbers Privacy & Cookies Policy

We are committed to protecting your privacy, and take our responsibilities regarding the privacy of you information very seriously. We do not sell, trade, or rent your personal information to others.

POSTCODE PLUMBERS, hereinafter referred to as “POSTCODE PLUMBERS” which expression shall include all or any of its subsidiaries, agents, successors, partners, suppliers, assignees, websites or domains.

This policy explains how we use any information and how we protect your privacy.

We have taken clear steps to adhere to the General Data Protection Regulation (GDPR) 2018. POSTCODE PLUMBERS’ Data Protection Policy includes:

  • We aim to give all customers, prospects and suppliers clear choices as to whether or not we retain data about them.
  • We aim to respond as quickly as possible to any requests from individuals on what data we hold on them, aiming to deal with these requests in 7 days. These are Subject Access Requests (SARs) and we are aware that we have one month to respond to a request from an individual.
  • Data breaches will be reported to the ICO within 72 hours of discovery.

Security

When you book or sign-up to our services using the secure server, your information is sent to us at POSTCODE PLUMBERS, who offer the use of the best possible and latest secure server software (SSL) available, which encrypts all of your personal details. This means that your information, which includes your name, address, and credit or debit card number, cannot be read as it travels over the Internet.

Your information is then held in our secure database. Designated employees from POSTCODE PLUMBERS have access to your information in order to process your booking/orders. As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access and use of your information.

What information do we collect & how do we use it?

Signing up to Our Services

We require certain account information in order to begin providing you a service, including full contact details of both the business and the individuals concerned including; business name, contact name, postal address, email address. We may need to know your credit or debit card number and expiry date if we need to collect a deposit or bank details to process a standing order.

We ask for your telephone number so that both the service provider and ourselves can contact you if there is a question concerning your project.

When Booking Plumbing Services

We require certain information to allow us to process your booking and notify you of the booking confirmation. When you book, we need to know your name, address information and email address. We may need to know your credit or debit card number and expiry date.

We ask for your telephone number so that both the travel service provider and ourselves can contact you if there is a question concerning your project.

Surveys

We may request information from our customers via surveys. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our site or services.

Participation in these surveys or competitions is voluntary and you have the choice whether or not to disclose this information.

Newsletters

Customers may have the option to subscribe to our email newsletter. If so, we ask for contact information such as your name and email address.

Website Tracking

We may use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of our site to better meet the needs of our customers. This software does not enable us to capture any personally identifying information.

Sharing Information

We may share aggregate statistics about our service providers’ customers, traffic patterns, and reservations with their suppliers and partners, but these statistics do not include any personally identifying information.

We never disclose information about our customers to any other person or organisation without their consent unless there is an emergency situation that requires it or they are legally required to do so.

Your consent

In using our website, you consent to the collection and use of this information by both POSTCODE PLUMBERS and the operator with whom you have booked in the ways described above.

An up-to-date privacy policy will always be maintained on this site so you are always aware of what information we collect, how we use it and in what circumstances we disclose it. If you wish to contact us on any issue detailed in these terms you may do so by contacting our office by writing to us at:

Postcode Plumbers
13 Market Place, North Berwick
EH39 4JF, East Lothian